At Essensi, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website, social media pages, and services. By accessing or using Essensi’s services, you agree to the terms outlined below.

1. Information We Collect

We collect and process the following types of information:

1.1 Personal Information

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment details (processed securely via third-party services)

1.2 Non-Personal Information

• Browser type and version
• Device information (e.g., operating system, screen resolution)
• IP address
• Cookies and browsing behavior

1.3 Transaction Information

• Order details (e.g., products purchased, date of purchase)
• Delivery preferences
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2. How We Use Your Information

We use your information for the following purposes:

• To process and deliver your orders.
• To provide customer support and resolve inquiries.
• To send updates about your orders, including confirmations and shipping details.
• To improve our website and user experience.
• To send promotional offers, discounts, and newsletters (only with your consent).
• To comply with legal obligations and prevent fraudulent activities.
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3. How We Protect Your Information

We take appropriate measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

• Secure data storage systems.
• Encryption of sensitive information during transactions (e.g., payment details).
• Restricted access to personal data by authorized personnel only.
• Regular security audits and updates.
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4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted entities to fulfill our services, including:

• Payment processing companies.
• Shipping and delivery providers.
• IT and marketing service providers.

These third parties are contractually obligated to keep your information secure and use it solely for the intended purposes.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze website traffic. Cookies may collect information about:

• Your browsing behavior.
• Products added to your cart.
• Preferences and interests.

You can manage your cookie preferences through your browser settings.

6. Your Rights

You have the following rights regarding your personal information:

• Access and Update: Request access to your personal data and correct any inaccuracies.
• Data Deletion: Request deletion of your personal information (subject to legal and operational obligations).
• Opt-Out: Unsubscribe from promotional communications at any time.

To exercise your rights, please contact us at info@essensi.com.

7. Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing personal information.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. Updates will be posted on our website with a revised effective date.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Contact Form: info@essensi.store
• Customer Service Email: support@essensi.store
• Phone Support: +92 300 10 222 05
• Phone Support: +1 332 232 9637 For outside Pakistan