At Essensi, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, our Refund Policy ensures a seamless process for returns, refunds, and replacements.

1. Eligibility for Refunds/Returns

You may request a refund or return if:

• The product is defective or damaged during transit.
• You receive the wrong product.
• The product is unopened and in its original packaging.

2. Timeframe

Refund or return requests must be initiated within 14 days of receiving the product. After this period, requests may not be honored.

3. Refund Process

To request a refund:

1. Contact Us: Email support@essensi.store or call our customer service.
2. Provide Details: Include your order number, a description of the issue, and photos (if applicable).
3. Approval and Return: Once approved, ship the product back to the provided return address.
4. Refund Completion: Refunds will be processed within 7 business days after we receive and verify the returned product.

4. Non-Refundable Items

The following items are not eligible for refunds:

• Opened or used products.
• Gift cards and promotional items.
• Products purchased from unauthorized sellers.

5. Shipping Costs

• Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective product).
• Return shipping costs are the customer’s responsibility unless otherwise stated.

6. Exchanges

Exchanges are subject to product availability. If unavailable, we will process a refund instead.

7. Contact Information

For refund-related queries, please contact:

• Contact Form: info@essensi.store
• Customer Service Email: support@essensi.store
• Phone Support: +92 300 10 222 05
• Phone Support: +1 332 232 9637 For outside Pakistan